While house boating on Lake Shasta over the July 4 holiday we had a little incident that could have been a real sour note on our vacation. The maintenance team at Jones Valley Resort made it work for us and did so with ease in a short amount of time.

While my husband was parking the houseboat, I was with my girlfriends in the runabout. I went over an underwater mound and the propeller was damaged.

It was late in the day on the Saturday before the holiday. We had friends on the houseboat who needed to go home and others coming in the next few days. This truly was a problem as we were up the Squaw Creek Arm and we keep the houseboat atDigger bay. I called Jones Valley to see if they could help. It was 4:30 p.m. so I asked how late they were open. The guy told me, "We will wait for you."

We arrived thirty minutes later in a very shaky boat and the maintenance team welcomed us at the dock. They took a look at the prop and changed it out in twenty minutes. No charge for the labor and no charge for staying after hours to help us. What a group of very professional guys. My thanks to them for saving us from what could have been a disastrous few days during our vacation.

Read more at http://www.redding.com/news/2011/aug/17/debbie-zachau-good-service-saved-vacation/